This Privacy Policy explains how and when we collect, use, and share your information when you purchase a product from us, contact us, or use our services through our website.
The personal information we collect
To complete your order, you must provide us with certain information, such as your name, email address, mailing address, payment information, and details of the product you are ordering. You may also provide us with additional personal information when you contact us directly.
Why we need your information and how we use it
We rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as using your information to fulfill your order, resolve disputes, or provide customer support;
When you give your explicit consent, which you can withdraw at any time, such as subscribing to our mailing list;
If necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
As necessary for the purposes of our legitimate interests, provided those interests do not conflict with your rights or interests, such as: 1) providing and improving our services. We use your information to provide the services you requested and to improve our services in line with our legitimate interests; and 2) complying with the seller policy and terms of use. We use your information as necessary to comply with our obligations under the seller policy and terms of use.
Sharing and disclosure of information
Our customers' information is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We rely on certain trusted third parties to perform functions and provide services to our store, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. In the event that our business is sold or merged, we may disclose your information as part of that process, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we believe in good faith that it is reasonably necessary to: (a) respond to legal processes or government requests; (b) enforce our agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activities, security or technical issues; or (d) protect the rights, property, and safety of our customers, or the rights, property, and safety of others.
Data retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally retain your data for four years.
Transfer of personal information outside the European Union
We may store and process your information through third-party hosting services in the United States and other countries. As a result, we may transfer your personal information to a country whose data protection and government surveillance laws differ from those of your country. If transferring your information outside the European Union is considered a transfer, we rely on the Privacy Shield framework as a legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your rights
If you reside in certain regions, including the European Union, you have a number of rights regarding your personal information. Some of these rights are general, while others apply in limited cases. We explain these rights below:
Access: You have the right to access and obtain a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete: You also have the right to change your personal information, restrict our use of it, or delete it. In the absence of exceptional circumstances (such as cases where we are required to store data for legal reasons), we will generally delete your personal information upon your request.
Object: You may object to (a) our processing of some of your information based on our legitimate interests, and (b) receiving marketing communications from us after providing your explicit consent to receive them. In these cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using it, or if it is required for legal reasons.
Filing a complaint: If you reside in the European Union and wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Cookies: A cookie is a small piece of data that a website stores on a visitor's computer or mobile device. We use cookies to track visitors' use of the website and to provide a better, more personalized experience.
You can choose to accept or reject cookies. Most web browsers accept cookies automatically, but you can usually adjust your browser settings to reject them if you prefer. However, this may prevent you from taking full advantage of the website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.
For more information about our payment practices, or if you have any questions, or if you would like to file a complaint, please contact us through the available means of communication.